Welcome to the Get Hooked community, your supplier of sustainably caught, local seafood. We are so excited for you to taste the bounty of our local ocean.

Please read the following document carefully.

It outlines your responsibilities and the policies that keep our CSF working smoothly for all of our members.

All seafood will usually be sourced from California, foremost from Santa Barbara, and the Central Coast whenever possible, depending on weather, fishing regulations, and ocean conditions. If weather or other extenuating circumstances prohibits a fresh local catch from the California coast, we may provide locally harvested frozen or smoked seafood, or feature another fisherman partner out of state that meets our strict sustainability guidelines. This is not common. However, when you opt out of certain seafood types you wish not to receive, frozen fish fillets are a common substitute.

We cannot guarantee that fillets will be free of bones! Sand dabs and little fish (sardines, anchovies and mackerel) are provided “pan ready” to all members - with no head, guts or fins. This format gives you optimal flavor, quantity and quality. Additionally, we handle seafood and shellfish in the same facility. We take all possible precautions to avoid cross-contamination, but please do be advised if you have a severe allergy. You may get in touch to see if this program is right for you.

As a CSF member, it is your responsibility to pick up your weekly share of seafood from your chosen pickup location during the designated time frames. Your share will be packed in our community cooler. Check your name off the list on the clipboard, and take only the package of fish with your name on from the cooler.

We will provide you with an insulated cooler bag at the time you first join the CSF. Please bring this bag with you each time you pick up your fish. Please remember that you are responsible for your seafood upon pickup. Fish need to stay chilled until you are ready to prepare it. Get Hooked cannot be responsible for product that was improperly stored following pickup.

What if you cannot make a pick up unexpectedly?

• Many sites offer ‘missed pick-up hours’ on the next day.
  

• If you are unable to pick up your seafood yourself, you are encouraged to send a friend to get it on your behalf, or to take it home themselves.
  

• If you do not pick up your seafood within 24 hours of the pick up time, it will be donated to the pick up site host and you cannot receive a refund for the week's seafood.
  

• If you are able to set a pause in your delivery schedule by the deadline of 9pm on Monday prior to your delivery, we will hold your delivery and your account will not be charged for the week's seafood. Otherwise, you cannot receive a refund for the week’s seafood.
  

Do not hesitate to get in touch with us if you need assistance by text or call: (805) 209-2019.

Get Hooked uses a software program called Farmigo to track our share deliveries and process  payments. In Farmigo you create your personal  account, set up your subscription, make payments, set a pause in delivery, and modify your subscription at any time, if needed. After making any change to your Farmigo account, you will receive an immediate email confirming the change.

Upon signing up, a confirmation of your subscription details, pickup location details, and start date of deliveries will be automatically emailed to you. New accounts will be placed on hold for 3 days. This gives us time to source seafood for you. You will receive your first delivery on the closest delivery date after the 3-day hold.

Our CSF operates year-round, and shares can be purchased at any time. When you make a purchase, you commit to buying 4, 8, 12 or 26 deliveries of seafood at that time. We do this to know exactly how much fish we need buy each week, which avoids waste and keeps cost low. 

We accept payment via credit or debit cards. Debit card is preferred!

When paying by debit or credit card, our online ordering platform will enroll you in automatic payments by default. You will automatically be charged whenever your account level drops to zero or below. For example, if you initially pay for 4 deliveries, you will be charged for another 4 deliveries after the first 4 deliveries. This will ensure that your account balance stays positive so that you never miss a delivery.

Note that after receiving 4 initial deliveries, you can cancel any time and we refund you the full balance in your account. Alternatively, you can place your account on a long or indefinite pause.

If you do not want to have automatic payments to keep a positive balance in your account, it is your responsibility to turn this function off in your Farmigo account. Your share will not be delivered if you do not have money in your account. If we don't receive a timely payment from you, you will receive an email letting you know that a payment is due. Once you make a payment, you can check your "Next Distribution Date" to see when deliveries will resume.

As a CSF member, you agree to pay your account in a timely manner and keep your membership account information up to date.

Get Hooked communicates with its members mainly through email, which includes information on the fish, the fishermen, recipes, tips for handling seafood, policy issues, schedule changes, and the like.

As a member, you understand that it is your responsibility to open and read the emails (including payment notices) so that you stay informed.

If your email address or any other contact information changes, please change it in your Farmigo account promptly or contact info@gethookedseafood.com or (805) 209-2019 to update it.

After the minimum of 4 deliveries, you may cancel at any time. Any remaining balance in your account will be refunded via the method your payment was made.

By becoming a member, you are agreeing to abide by the policies above.

Your membership with Get Hooked CSF reflects your commitment to help grow and strengthen the local sustainable seafood movement!